Toku Expands into Latin America with PedidosYa
We’re proud to share that our portfolio company Toku, Asia Pacific’s leading AI-powered 360° customer experience (CX) platform, has officially launched in Latin America through a landmark partnership with PedidosYa, the region’s top food delivery platform.
Toku’s enterprise-grade Contact Centre solution is now powering customer service operations across Colombia, Peru, Paraguay, and Uruguay, supporting over 1,400 agents and millions of customer interactions in 15 Spanish-speaking countries. This marks a significant milestone in Toku’s global expansion, showcasing its ability to deliver seamless, scalable CX solutions across diverse and complex markets.
Read the full announcement here.
About Toku
Headquartered in Singapore, Toku empowers enterprises to elevate customer experiences with innovative, cloud-based communications and engagement solutions. Leveraging its expertise in the APAC region and an expanding global reach, Toku’s modular 360° CX platform features an Integrated Contact Centre, Programmable APIs, and Generative AI capabilities, including transcription, summarisation, conversation analytics, and virtual agents. Designed to integrate seamlessly with customer data and business processes, Toku’s solutions streamline interactions and drive scalable growth. Trusted by leading brands, Toku helps organisations achieve optimised outcomes and deepen customer relationships.
