Toku Wins Multi-Market European Enterprise Agreement with Leading On-Demand Delivery Platform

We are pleased to share that our portfolio company Toku Ltd. (SGX Catalist: TKU), Asia Pacific’s leading AI-powered 360° customer experience platform, has secured its first commercial win in Europe.

Toku has signed an enterprise agreement with a leading multi-category on-demand delivery platform operating across Europe. The initial rollout will cover four markets – Italy, Portugal, Romania and Spain – with plans to expand into an additional 18 countries as the partnership progresses.

This milestone follows Toku’s successful expansion into Latin America and the Middle East last year, marking Europe as its fourth operating region and reinforcing the company’s global growth trajectory.

A Strategic Win in a Mature Market

Europe represents one of the world’s most established and highly regulated contact centre markets. Enterprises operating across multiple jurisdictions must balance speed, scale and compliance while maintaining operational control.

Toku’s ability to design a solution aligned to the customer’s core business challenges, while retaining full oversight of regulatory requirements across markets, proved decisive. Its unified 360° CX architecture integrates outbound sales and inbound support into a single intelligence layer, enabling organisations to act on a complete view of customer interactions rather than fragmented data points.

As Founder and CEO Thomas Laboulle noted, this expansion validates Toku’s ability to compete and deliver in mature, complex environments. By unifying customer-facing communications on a composable platform, enterprises gain deeper visibility, stronger compliance controls and the flexibility to scale across borders with confidence.

Headquartered in Singapore, Toku continues to broaden its reach beyond Asia Pacific, supporting enterprises and public sector organisations in navigating multi-market complexity through cloud-native, AI-powered infrastructure.

We congratulate the Toku team on this significant milestone and look forward to their continued momentum across global markets.

About Toku

Headquartered in Singapore, Toku Ltd. (SGX Catalist: TKU) is a cloud-native, AI-powered customer experience platform purpose-built for enterprises operating in complex, multi-market environments. With deep roots in the APAC region and an expanding global footprint, Toku’s modular 360° CX Platform orchestrates customer interactions across voice, chat, email and digital channels while managing regulatory, linguistic and infrastructure complexity at scale.

Built on end-to-end ownership of its technology stack, from carrier-grade connectivity to AI applications, Toku delivers enterprise-grade security, reliability and deployment flexibility in commercial cloud, private data centres and hybrid environments. Its AI capabilities include transcription, summarisation, sentiment analysis, conversation analytics and governed virtual agents, designed to integrate seamlessly with enterprise systems and customer data.

Trusted by leading enterprises and public-sector organisations, Toku helps organisations streamline operations, scale customer engagement and deliver consistent experiences in fragmented markets worldwide.

For more information about Toku, visit toku.co

This press release contains forward-looking statements regarding Toku’s expansion plans and business strategy. These statements are based on current expectations and assumptions and are subject to risks and uncertainties that could cause actual results to differ materially. Toku undertakes no obligation to update these statements to reflect subsequent events or circumstances.