Toku Secures New Banking Win in Malaysia
Tembusu Partners is pleased to share that our portfolio company, Toku Ltd. (“Toku”), has secured a new five-year engagement with a leading banking group in Malaysia.
Secured in August 2026, the project represents Toku’s second engagement with the Bank and further strengthens the company’s presence in Malaysia’s financial services sector. The identity of the Bank and the financial terms of the engagement remain confidential.
The repeat mandate reflects the growing demand for trusted customer experience solutions within regulated industries, where security, compliance and locally hosted infrastructure are critical considerations. It also demonstrates Toku’s ability to deepen relationships with enterprise clients after an initial deployment—supporting their evolving needs across increasingly complex operating environments.
“Enterprises in regulated industries choose partners they can trust, and a repeat mandate is the strongest form of that trust,” said Thomas Laboulle, Founder and Chief Executive Officer of Toku. “It reflects the pattern behind our growth: clients who start with a single engagement and expand from there. We said at our half-year results that the first half of 2026 was about investment and the second half about conversion. This win is an early sign of exactly that.”
Building Momentum Across Regulated Industries
Headquartered in Singapore, Toku provides a cloud-native, AI-powered customer experience platform designed for enterprises operating across complex, multi-market environments.
Its modular 360° CX Platform enables organisations to manage customer interactions across voice, chat, email and other digital channels while navigating regulatory, linguistic and infrastructure requirements at scale. Through end-to-end ownership of its technology stack—from carrier-grade connectivity to AI applications—Toku can offer deployment flexibility across commercial cloud, private data centres and hybrid environments.
Its AI capabilities include transcription, summarisation, sentiment analysis, conversation analytics and governed virtual agents, which integrate with enterprise systems and customer data to help organisations streamline operations and deliver more consistent customer experiences.
These capabilities are particularly relevant to banks and other highly regulated organisations, which require technology partners capable of meeting rigorous standards for reliability, security and data governance.
Converting Investment Into Commercial Growth
The latest engagement builds on the commercial momentum reported in Toku’s unaudited results for the first half of 2026.
As at 30 June 2026, Toku’s order book had grown by 25% since its Offer Document to approximately US$29.3 million. The number of Tier 1 customers—accounts generating more than US$500,000 in annual revenue—had also more than doubled.
The company expects year-on-year organic revenue growth in the second half of 2026 to exceed the 13.0% recorded in the first half. This latest banking-sector win provides an early indication of that anticipated conversion, underpinned by larger enterprise relationships and repeat engagements.
Tembusu Partners congratulates Thomas and the Toku team on this milestone. We are proud to support the company as it continues to scale its platform, deepen its enterprise relationships and strengthen its position as a trusted customer experience technology partner in Asia and beyond.
Read more here: https://toku.co/press/toku-secures-new-banking-sector-win-in-malaysia/
About Toku
Headquartered in Singapore, Toku Ltd. (“Toku”) is a cloud-native, AI-powered customer experience platform purpose-built for enterprises operating in complex, multi-market environments. With deep roots in the APAC region and an expanding global footprint, Toku’s modular 360° CX Platform orchestrates customer interactions across voice, chat, email and digital channels while managing regulatory, linguistic and infrastructure complexity at scale.
Built on end-to-end ownership of its technology stack, from carrier-grade connectivity to AI applications, Toku delivers enterprise-grade security, reliability and deployment flexibility across commercial cloud, private data centres and hybrid environments. Its AI capabilities include transcription, summarisation, sentiment analysis, conversation analytics and governed virtual agents, designed to integrate seamlessly with enterprise systems and customer data.
Trusted by leading enterprises and public-sector organisations, Toku helps organisations streamline operations, scale customer engagement and deliver consistent experiences across fragmented markets.
For more information about Toku, visit toku.co
About Tembusu Partners
Established in 2006, Tembusu Partners is a boutique private equity firm in Singapore dedicated to supporting high growth ventures across Emerging Asia.
Leveraging our strategic location at the heart of Asia, we specialise in venture and growth-stage investments in fast-growing markets of Greater China, India, and Southeast Asia. Our deep understanding of markets, investment cycles and complex cultural nuances grants us clarity and insight in making our investments. We manage capital from our investors and partners across Asia, Europe, and America. To date, we have completed more than S$300 million worth of private equity transactions.
Tembusu invests in disruptive technology that we believe have strong potential to drive innovation in key focus sectors such as financial and business services, consumer services, education and healthcare. With an advisory board and investment committee comprising well-connected corporate leaders and industry veterans ranging from technology to business services, we are committed to supporting founders and companies in their global growth.
